What are the responsibilities of a Desktop Support Analyst?

The responsibilities of a Desktop Support Analyst primarily revolve around providing technical support for end-user systems. This includes installing software and hardware, troubleshooting issues that users encounter, and ensuring that systems are functioning smoothly. The ability to install sensors indicates familiarity with technical components, while troubleshooting highlights the analyst's role in diagnosing and resolving problems. Viewing manuals is also part of the job, as it allows the analyst to reference documentation to assist users effectively or to understand the specifics of installed systems and tools.

In contrast, managing detections and quarantined files, accessing and managing dashboards, and viewing and editing prevention policies pertain to more specialized roles typically associated with cybersecurity technicians or administrators who focus on security aspects within an organization. These tasks require knowledge beyond basic desktop support functions, suggesting that they fall outside the primary scope of a Desktop Support Analyst's responsibilities.